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Contact & Support

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Frequently Asked Questions

Before creating a support ticket, please have a look at our FAQs. Your answer may be just one read away!

How do I join your affiliate program?

It is easy & free to join SuperbThemes’ Affiliate Program. Fill out the form here. Then, you are just one step away from becoming our new affiliate partner.

Will I retain my discount on renewals of my subscription?

Yes, absolutely. If you, for example, sign up for a subscription with a 25% discount, this discount isn't just a one-time offer – it applies for the lifetime of your subscription. For instance, if your initial subscription plan is priced at $69 after applying the discount, you will continue to pay the same discounted rate of $69 for each renewal.

Do you help with custom code changes?

We do not offer customization services for our products. However, if the support load permits and it is a minor issue, we might be able to point you to the right direction. Generally speaking, we recommend that you find an affordable developer through or oDesk. You can also hire us if you need to make large adjustments to your website or set up a website from scratch.

What is the checkout option "Install The Theme On My Website"?

This is optional for users who doesn't want to set up the theme or plugin themselves. If you select this option then we'll set up our WordPress products for you.

We provide a simple guide for those who want to do it on their own. But if you prefer, we can handle everything for you.

Normally, we suggest not choosing this option unless you’d rather not do anything yourself. The installation process usually takes less than a minute.

Can I use SuperbThemes products on client websites?

Yes! We encourage developers to use our products for creating websites for their clients. With SuperbThemes, you have the freedom to craft beautiful, effective websites that meet your clients' unique needs. Plus, our dedicated support team is always here to assist you in case you need any help.

How do I get a refund, if I change my mind after purchasing?

If you find that our product doesn't meet your needs within 14 days of your purchase, then simply submit a refund request. We'll process your refund promptly, ensuring a smooth and worry-free experience.

Are your themes and plugins compatible with all third-party plugins?

Our themes and plugins are tested with all popular plugins and work well with them. However, given the vast number of plugins available, we cannot test each one. Our products are crafted with high-quality coding standards to maximize compatibility. Should you encounter any issues due to a third-party plugin, remember that our 14-day money-back guarantee has you covered.

Create a support ticket

If our support chat and documentation didn't answer your questions, please create a ticket below. We'll get back to you as soon as possible!