Tidio Live Chat Review – Our honest thoughts after using it for a month

Tidio Live Chat Review - Our honest thoughts after using it for a month

Tidio provides live chat functions in a non-disruptive, and sleek user interface and much more. You can keep track of the places your clients are visiting on your website, the sub-pages they go to most, and the amount of time they spend on that particular page. It doesn’t matter where your clients are, you can always chat with them, computer or mobile-based, and ensure that they receive the help that is needed in real-time.

Other than offering excellent user experience, you could also enable your clients to subscribe to get email newsletters from you in the future. Allow them to know about product updates, changes to your tools, or discounts and make the most out of your product.

Tidio can be used for free currently, with $10 per month premium features available. If you are interested to learn more about how you can get the integration plus the Campaign Monitor setup, then get started today.

9.7
Out of 10
 
Pricing
 
Support
 
User Rating
 
Code Quality
 
Features
 

Are you ready to install Tidio? Click the button to download it for free!

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How To Install Tidio Live Chat’

The simplest way to integrate this app to a WordPress website is to install the Tidio plugin first in your WordPress dashboard. Follow these simple steps to do so:

Log-in to your WordPress website and click add new in the Plugins section. Then type in “Tidio Live Chat” in the search area on the top-right side of the screen. Click the “Install Now” button, as you can see below.

How to install tidio

2. When you complete the installation process, ensure you make the plugin active by going to Plugins Then Installed Plugins section and Activate.

how to activate tidio

3. After that, go to the Tidio Chat tab in the dashboard. You will see 2 options: 

  1. Create a new chat account.
  2. Use your existing account  
create tidio account

If you have an existing account with Tidio, then skip to the 5 steps.

4. If you have not registered an account, then on click Integrate with your site. Then go to the panel button on the chat admin panel.

tidio integration

5. If you have already registered with Tidio, then just log in with your credentials under the option of Yes, I have an account with Tidio after you have installed the plugin.

tidio already installed

6. You then begin with a quick wizard that you can customize the chat’s appearance and your first Automation, type in your name, your site’s URL, & an email address as well. By doing so, you are also able to utilize our desktop or mobile app, and you can directly browse the web.

tidio account info

7. That is all! You have installed the chat successfully to your WordPress site.

Note: If you get an alert that your email exists and is in use, then you can contact our help and support on chat. 

Tidio Tutorial

In case you are a new customer – You will find very useful tips and information about creating your chat widget and the operator’s panel as well.

Create Tidio Account

You have to create an account. This can be done at www.tidio.com, and clicking the ‘Get started‘ or ‘Try it out‘ button:

create tidio account for free

It will direct you to the sign-up page – Where you are required to enter your email address, password and website URL:

create free account tidio

And you are done! 

After signing up, you can now choose the feature that is most important to you and that one wants to adjust first and foremost: Live and Automation Chat.

Tidio automation and bots

Incase you decide to change the Live Chat features, you will be required to edit the visual factor of the widget, like your name along with the color of your chat, & an avatar that will be seen by your visitors in the chat header section next to the chat status, and your widget’s default language. You can edit that later in the Widget Settings as well.

tidio configuration

You are then expected to enter your country, industry and website address.

Lastly, set up the widget on your website. You will then get a distinctive Javascript code which can be inserted in the header file of your site

tidio install HTML code easily

Installation of the plugin is on your site if it is hosted on services like Wix, WordPress or Shopify. 

This was the final step of the beginning tour! Tidio Chat is fully functioning – you can start now chatting with your visitors on the site!

Sign-in in your account

If Tidio Chat is installed through any of the below platforms, then you can access directly the chat panel from the panel of those platform:

  • BigCommerce
  • PrestaShop
  • WordPress
  • Weebly
  • Shopify
  • Wix

If you prefer to use the desktop and mobile apps or on the official page, by entering the email address you used to register. If you decide to register through the plugin, and a temporary password is mailed to the email you registered with.

Tidio email
tidio log in with facebook

Tidio Features

A modern widget

Tidio’s distinctive design is suitable for any store.

Full support for mobile

The app is fully compatible with mobile Responsive Web Design technology and browsers.

Fast installation

To install Tidio will take you less than 30 seconds, only you need to paste a shortcode.

Powerful automation

Among it’s most key features is a refined automation developer available. It enables you to cover numerous automated scenarios for your e-commerce store; a welcome message that comes with a coupon code for all users from a specific nation that has accessed your website through Google AdWords, say, you are just a few clicks away from sending.

Email and Messenger integration

Other than using the widget, you could connect the app with your email customers & Messenger account as well, this allows you to get all your messages in a central place as well as to reach your offline clients.

Tidio Feature Overview

  • Complaint Monitoring
  • Customer Experience
  • Proactive Invitations
  • Knowledge database
  • Feedback Collection
  • Customer Database
  • Transfers / Routing
  • Shortcut Messages
  • Agent Scheduling
  • Visitor Targeting
  • Alerts escalation
  • Persistent Chat
  • Management
  • Geotargeting
  • Offline Form
  • Help Desk
  • Analytics
  • Live Chat

Tidio Vs. Chatra Feature Comparison

  • Native Mac/Windows applications
    Quick Response with native computer applications
  • A ticketing system allows you to create easily cases and particular clients to be solved later
    Assessment of performance of chat users, easily statistics conversations, etc.
    Assessing your conversations’ performance
  • The rating allows you to collect feedback about the satisfaction of your users from chat user’s services
    Assessing your visitors’ satisfaction
    You can set automatic chat messages that can be triggered on particular conditions (e.g. user visits the billing page -> he gets an auto chat message if he needs any help in the price consideration)
    Send automated notifications at the specific moment

Tidio Vs. Pure Chat Feature Comparison

  • Website Visitor Tracking
  • Customizable Branding
  • Third-Party Integration
  • Transfers / Routing
  • Canned Responses
  • Screen Sharing
  • Proactive Chat
  • Offline Form

Tidio Vs. Tawk.to

  • Lead Development
  • Customer profiles
  • In-app messaging
  • Knowledge Base
  • Targeted emails
  • Customization
  • Notifications
  • Pop-up Chat
  • Team Inbox

Tidio Pros & Cons

  • Pro: The software has everything that you need.
  • Pro: Customers support Prices, Automation ideas, UI & UX.
  • Pro: No complaints; the free version does everything I need.
  • Pro: Automation of new chat widget design
  • Pro: The app is very easy to use!
  • Con: There is no ticketing system.

Tidio Demo

Chatbots are just computer software that is developed to engage with customers automatically. Chatbots can proactively respond to messages that contain particular phrases or words by offering a predefined response. This kind of bot is called decision-tree chatbots.

The chatbot could also use machine learning and natural language processing to assess and comprehend an incoming message and in turn simulates a conversation. These programs are referred to as AI chatbots.

We use the decision tree chatbot on our site, for example. Notice how it engages a visitor by providing predefined options to choose from – each of them comes with a relevant response.

Options:

tidio chat bot demo

Response

Tidio Response

Even more advanced platforms, such as Tidio, enable you to utilize chatbots to engage users on social media such as Facebook Messenger bots.

Tidio Conclusion

Tidio is a communication App for businesses that keeps chatbots, live chat, email, and Messenger in a central location. This app cuts down the time used to communicate with your clients while creating an enhancement in sales & customer satisfaction by involving visitors in real-time. Plus, this product is accessible on-the-go with Android and iOS features to keep your visitors’ conversations fluid on all devices.

Are you ready to install Tidio? Click the button to download it for free!

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